FAQ

How do I set a custom paper size in my printer settings?

Show

Some printers will not automatically detect the Page Set-Up settings from your template. In this case, you will need to adjust the “paper size” setting manually under your printer’s settings to configure it for printing to this custom sized sheet of paper.

Click here to See a step by step video of how to create a custom paper size or you can follow the instructions below:

To do this, open the template and click on FILE<< PRINT in this box, click on the PROPERTIES or PREFERENCES button.A new box will open up which will contain the various setting options within your printer.

Search in these tabs for the following settings: Locate your paper size drop-down box (this may be in an “Advanced”, “Features” or “Paper/Quality” tab… it may be also be called “Resizing Options”)– it is likely defaulted to letter size.

In the drop-down box or just below it, select “CUSTOM/User Defined” and enter in the width and height of your paper. This measurement can be found in the Page Set-up (FILE<< PAGE SET-UP), or by measuring this item with a ruler.

*****You may need to name/save this setting. Be sure after defining this size, you also select it. Some printers will make you exit and re-enter the Properties/Preferences to be able to select a newly defined size.

******* You may also need to check the CUSTOM setting in the Scale to Paper Size drop-down box found on the initial screen of FILE >> PRINT in order for the custom size to register with your printer.

Please test print your project to make sure you are happy with the final alignment. You can make additional test sheets by trimming a plain sheet of paper to the size of your project. If you are having problems setting the paper size, please consult your printer’s manual or the manufacturer’s website for further help.

How do I find and download my template?

Show

To download the template, click on the ‘Templates’ link at the top of the page. In the search bar you will enter the last five digits underneath the barcode on your product package. Click on the template to download a Microsoft Word template. You can save this document to your computer to create a custom copy for your print-at-home design.

Click here to go directly to the Templates Search

Step-by-Step Editing + Printing Tips (5-1/2" x 8-1/2" Invitations, Announcements, and Cards)

Show

Step 1: Select and open your template in Microsoft Word and customize with your personalized information. Replace sample text in the template by highlighting the sample text, and typing over it. You can then format the font style, size, and color with the directions below.

Step 2: Please use the following directions to help you format the font in your project – be sure to type your personalized text first! To change font style and size, highlight the text you wish to change, and then click on FORMAT in the top toolbar, and select FONT from the drop down menu to open the font options box.

Step 3: Save your project by clicking on FILE in the top toolbar, and select “Save As…” from the drop-down menu. A “Save As” dialog box will then open; in this box you can set the location where this document will save (i.e. “My Documents,” “Desktop,” etc.) and create a title for your document. Be sure that the “Save As Type” field says “Word Document” or “Microsoft Word Document.” Click on SAVE to finish. Once you do this, you will have a copy of the template saved to your computer, which you can return to at anytime. To retrieve this, launch Microsoft Word, and click on FILE<< OPEN to browse for your saved project.

Step 4: Before printing, check and adjust the following printer settings: (To access these settings: click on FILE<< PRINT in this box, click on the PROPERTIES or PREFERENCES button. A new box will open up which will contain the various setting options within your printer. Search in these tabs for the following settings.) PAPER SIZE: In the paper-size drop-down box, select CUSTOM SIZE, if available, and enter in the width and height of your paper: 5.5” x 8.5”. You may also need to look for a section that says “Scale to Paper Size” – this should also have a drop down box where you’ll now want to select custom size. (NOTE: not all printers have this feature or need it adjusted. Test print prior to selecting the “Scale to Paper Size” setting.)

PAPER/MEDIA TYPE: Set your printer’s paper type toCARDSTOCK or HEAVYWEIGHT. This is probably currently set on ‘plain letter paper.’

PRINT QUALITY: Change this setting to BEST.

OTHER PRINTING NOTES:

• Test Printing. It is always a good idea to test print on plain paper cut to the size of your project before using the actual stock for your project. Test printing allows you to check the alignment and look of your project, and gives you the opportunity to confirm the way in which the stock will be loaded into the printer (face up, face down, etc.).

• Manually feed the paper into the printer. It is recommended that you manually feed the paper, rather than placing a stack of paper on the printer’s tray. This will minimize the chance of a paper jam. (You can send the whole job at once, but remove all paper from the printer before sending. You will then be able to put each sheet in one at a time).

• Adjusting the margins. Additionally, if you are still having problems getting the correct alignment after checking these tips, you can adjust the top margin of the template if the text is printing too high or too low. To do this, you would open the template and click FILE >> PAGE SETUP. Then in the margins tab, either increase or decrease the top margin according to how high or low the text is printing.

How do I use mail merge?

Show

You can use Microsoft Word’s MAIL MERGE function with many of our products; including place cards, address labels, and business cards.

To do this, you will need:

* a saved copy of the PRINT USING WORD template for your item

* our MAIL MERGE instructions relevant to your version of Word.

Important things to remember: –In most versions of Word, you will start from a BLANK document, and then bring the template in as part of the merge process. –You will need to use the <<NEXT RECORD>> field along with your merge fields to tell the merge to update for each new card or label.

For further assistance with your mail merge, including video how-to clips, please use the following web address below.

Click here for Microsoft’s Mail Merge Instructions link

MAIL MERGE INSTRUCTIONS (2007) WITH TEMPLATE
The key to using the template for mail merge is to open the template during the mail merge process. Then, you should customize one label with your merge fields. From there, you would copy and paste the merge fields into the remaining labels (the ones with the example text). Please review the mail merge wizard instructions below for further assistance. The exact steps will vary from version to version of Microsoft Word. The following work best with Microsoft Word 2007.

First, download and save the template to your desktop. To download the template, please go to http://www.gartnerstudios.com In the “Search Box” on the home page (lower right box) or the link at the bottom of every page enter in the SKU/Item#, which is the last 5 numbers on your product’s barcode. Then underneath where you see DOWNLOAD TEMPLATES, right next to the PRINT USING WORD arrow, select your appropriate template (example: Invitation Template or Label Template). Once you complete this screen, the next screen will either allow you to go directly through to the template or to save the template directly to your computer as a word document. Please follow the onscreen directions to save the template directly to your computer.

Then, launch Microsoft Word, and open a new blank document. In the Microsoft Word document, go to:

MAILINGS >> START MAIL MERGE >> STEP-BY-STEP MAIL MERGE WIZARD Under “Select Document Type”–Click on LETTERS button.

• Click on NEXT…Starting Document

• Under “Select Starting Document”– Start from Existing Document (select the downloaded and saved template)

• Click on NEXT …Select Recipients

• Select Recipients Data Source (Browse for your spreadsheet, etc.)

• Click on NEXT STEP… WRITE YOUR LETTER (you may have to click this twice) Set up the merge fields…

• Highlight ONLY the 1st cell of sample text

• Insert your Fields (First Name, Last Name, etc.) — these can be found under “More items” or in the Mailings toolbar under “Write and Insert Fields<< Insert Merge Field”

• Then, place your cursor AFTER the text fields you inserted (First Name, Last Name, etc.). On the top toolbar, click on the “Rules” button (top right corner of the “Write and Insert Fields” section of the Mailings tab). From this drop-down list, click on the words “Next Record”. You should see <<Next Record>> inserted after the name fields you inserted on the first field.

• For example: <<First Name>>, <<Last Name>>, <<Next Record>>

• Then copy and paste this one cell’s information into all remaining cells with sample text on the first page of the template. Do not paste the information into the blank cells. Delete the remaining pages of the template, if necessary. (To do this, highlight the following pages, and then right-click to select “Cut”)

• Click on NEXT … Preview Your Letters (Edit if needed).

• Next: Complete the Merge. Use “Edit individual letters” to see the entire document, and make any formatting changes.

Can I print on my envelopes? What are envelope sizes?

Show

We do not recommend running our envelopes through your printer to avoid the risk of a paper jam, so we do not provide envelope templates on our website. Instead, we suggest either handwriting or printing on clear address labels and applying them directly to your envelopes. Handy Envelope Dimensions A2= 4.375” X 5.75” A4= 4.75” X 6.5” A7= 5.25” X 7.25” A8= 5.5” X 8.125” A9= 5.75” X 8.75” A10= 6” X 9.5

Step-by-Step Editing + Printing Tips (Place Cards)

Show

Step 1: Highlight the sample text with your cursor, and begin typing your customized text over the sample. Use the TAB key to move to the next cell, ensuring that you type your text only in the cells that contain sample text (rows 2, 4, and 6).

Step 2: To change font style and size, please highlight the text you wish to change (type your personalized text first), and then click on FORMAT in the top toolbar, and select FONT from the drop down menu to open the font options box.

Step 3: To save your project, click on FILE in the top toolbar, and select “Save As…” from the drop-down menu. (For Word 2007 users, click on the “Office” icon at the top left corner, and select SAVE AS<< Word Document). A “Save As” dialog box will then open; in this box you can set the location where this document will save (i.e. “My Documents,” “Desktop,” a disk drive, etc) and create a title for your document. Make sure that the “Save As Type” field says “Word Document” or “Microsoft Word Document.” Click on SAVE to finish. Once you do this, you will have a copy of the template saved to your computer, which you can return to at anytime. To retrieve this, launch Microsoft Word, and click on FILE<< OPEN to browse for your saved project.

Step 4: Before printing, check and adjust the following printer settings: (To access these settings: click on FILE<< PRINT to open the “print dialog box.” In this box, click on the PROPERTIES or PREFERENCES button. A new box will open up which will contain the various setting options within your printer. Search in these tabs for the following settings.)

PAPER/MEDIA TYPE: Set your printer’s paper type to CARDSTOCK or HEAVYWEIGHT. This is probably currently set on ‘plain letter paper.’

PRINT QUALITY: Change this setting to BEST.

OTHER PRINTING NOTES: Test Printing It is always a good idea to test print on plain paper cut to the size of your project before using the actual stock for your project. Test printing allows you to check the alignment and look of your project, and gives you the opportunity to confirm the way in which the stock will be loaded into the printer (face up, face down, etc.). To print just one page, put the cursor on the page you want to print and click FILE >> PRINT. In the resulting dialog box, select Current Page and then only that one page should print. Manually feed the paper into the printer: It is recommended that you manually feed the paper, rather than placing a stack of paper on the printer’s tray. This will minimize the chance of a paper jam. (You can send the whole job at once, but remove all paper from the printer before sending. You will then be able to put each sheet in one at a time).

Adjusting the margins: Additionally, if you are still having problems getting the correct alignment after checking these tips, you can adjust the top margin of the template if the text is printing too high or too low. To do this, you would open the template and click FILE >> PAGE SETUP. Then in the margins tab, either increase or decrease the top margin according to how high or low the text is printing.

Step-by-Step Editing + Printing Tips for VELLUM

Show

Step 1: Select and open your template in Microsoft Word and customize with your personalized information. Replace sample text in the template by highlighting the sample text, and typing over it. You can then format the font style, size, and color with the directions below. Replace sample text in the template by highlighting the sample text, and typing over it. You can then format the font style, size, and color with the directions below.

Step 2: Please use the following directions to help you format the font in your project – be sure to type your personalized text first! To change font style and size, please highlight the text you wish to change, and then click on FORMAT in the top toolbar, and select FONT from the drop down menu to open the font options box.

Step 3: Save your project by clicking on FILE in the top toolbar, and select “Save As…” from the drop-down menu. (For Word 2007 users, click on the “Office” icon at the top left corner, and select SAVE AS<< Word Document). A “Save As” dialog box will then open; in this box you can set the location where this document will save (i.e. “My Documents,” “Desktop,” a disk drive, etc) and create a title for your document. Make sure that the “Save As Type” field says “Word Document” or “Microsoft Word Document.” Click on SAVE to finish. Once you do this, you will have a copy of the template saved to your computer, which you can return to at anytime. To retrieve this, launch Microsoft Word, and click on FILE<< OPEN to browse for your saved project.

Step 4:Before printing, check and adjust the following printer settings: (To access these settings: click on FILE<< PRINT in the “Print Using Word” template or the pink “Print” icon in the “Print using Flash” template to open the “print dialog box.” In this box, click on the PROPERTIES or PREFERENCES button. A new box will open up which will contain the various setting options within your printer. Search in these tabs for the following settings.) PAPER SIZE (this may be in a ‘Layout’ or ‘Paper Options’ tab): In the paper-size drop-down box, select CUSTOM SIZE if available, and enter in the width and height of your paper. This measurement can be found in the Page Set-up (FILE<< PAGE SET-UP), or by measuring this item with a ruler. o You may also need to look for an area that says ‘Scale to Paper Size’ – this should also have a drop down box where you’ll now want to select custom size. (NOTE: not all printers have or need this feature adjusted. Test print prior to setting the Scale to Paper Size setting.)

PAPER/MEDIA TYPE: Set your printer’s paper type to TRANSPARENCY. This is probably currently set on ‘plain letter paper.’

PRINT QUALITY Change this setting to BEST.

Other Printing Notes:

  • Test print on a test sheet or plain piece of paper cut to the size of your overlay to ensure perfect printing.
  • Print one sheet at a time on manual feed for best printing results.
  • Allow 10 minutes drying time prior to stacking.
  • If your print is off, you may need to check with your printer’s manufacturer for further assistance in configuring your printer for vellum printing.

Tips for printing on card stock

Show

Printing on card stock: Our place cards, business cards and invitations are made of heavyweight paper, also known as card stock. Please use the Card Stock or Heavyweight Paper setting for your printer if available.

This setting is generally found under FILE–PRINT–PROPERTIES, and then media or paper type or something similar.

Please consult with your printer’s manual or manufacturer’s customer support line for further assistance finding these settings.

Print quality: Avoid using the “fast draft” or “draft” setting. This setting often results in the paper moving rapidly through the printer, potentially resulting in crooked or misaligned text. Test print: It is always a good idea to test print on plain paper before using the actual stock for your project. Test printing allows you to check the alignment and look of your project, and gives you the opportunity to confirm the proper direction to load the stock into the printer (face up, face down, etc.).

It is recommended that you hand-feed the paper, rather than placing a stack of paper on the printer’s tray. This will minimize the chance of a paper jam. You can send the whole job at once, but remove all paper from the printer before sending. You will then be able to put each sheet in one at a time.

Adjusting the margins: Additionally, if you are still having problems getting the correct alignment after checking these tips, you can adjust the top margin of the template if the text is printing too high or too low.

To do this, you would open the template and click FILE >> PAGE SETUP. Then in the margins tab, either increase or decrease the top margin according to how high or low the text is printing.  For example, if the text is 1/4″ too high, then increase the top margin by .25″. If the text is too low, then decrease the top margin by .25″. When increasing the top margin, be careful not to increase it too much. It may cause the last row to shift onto the next page. If this happens, reduce the bottom margin.

Another option is to use your mouse to highlight all of the text within the template. While highlighted, right click your mouse and in the pop-up menu, scroll down to Cell Alignment. From there, you can scroll over and select the box (containing lines) that will reflect where you’d like to move the text within the cell. There are 9 options in this area that may help you raise, lower, center or left/right align the text within the cells.

General Guidelines for Editing and Printing

Show

Step 1: Select and open your template and customize with your personalized information. Replace sample text in the template by highlighting the sample text, and typing over it. You can then format the font style, size, and color with the directions below.

Step 2: Please use the following directions to help you format the font in your project – make sure to type your personalized text first! To change font style and size, please highlight the text you wish to change, and then click on FORMAT in the top toolbar, and select FONT from the drop down menu to open the font options box.

Step 3: Save your project by clicking on FILE in the top toolbar, and select “Save As…” from the drop-down menu. (For Word 2007 users, click on the “Office” icon at the top left corner, and select SAVE AS<< Word Document). A “Save As” dialog box will then open; in this box you can set the location where this document will save (i.e. “My Documents,” “Desktop,” etc.) and create a title for your document. Make sure that the “Save As Type” field says “Word Document” or “Microsoft Word Document.” Click on SAVE to finish. Once you do this, you will have a copy of the template saved to your computer, which you can return to at anytime. To retrieve this, launch Microsoft Word, and click on FILE<< OPEN to browse for your saved project.

Step 4:Before printing, check and adjust the following printer settings: To access these settings: click on FILE<< PRINT in this box, click on the PROPERTIES or PREFERENCES button. A new box will open up which will contain the various setting options within your printer. Search in these tabs for the following settings. PAPER SIZE: IF NECESSARY, if you are working with an 8.5” x 11” sheet; please ignore this step.# In the paper-size drop-down box, select CUSTOM SIZE if available, and enter in the width and height of your paper. This measurement can be found in the Page Set-up FILE<< PAGE SET-UP, or by measuring this item with a ruler. You may also need to look for a section that says “Scale to Paper Size” – this should also have a drop down box where you’ll now want to select custom size. NOTE: not all printers have this feature or need it adjusted. Test print prior to selecting the “Scale to Paper Size” setting.

PAPER/MEDIA TYPE: This is typically defaulted to ‘plain letter paper.’ Set your printer’s paper type to match the stock you are working with:

  • Business cards, place cards, invitations, program papers, certificates, favor tags, etc: CARDSTOCK or HEAVYWEIGHT.
  • Vellum overlays: TRANSPARENCY
  • Address or All Purpose Labels: LABEL or HEAVYWEIGHT
  • Stationery: SPECIALTY or OTHER SPECIALTY PAPER

PRINT QUALITY: Change this setting to BEST.

OTHER PRINTING NOTES: Test Printing. It is always a good idea to test print on plain paper cut to the size of your project before using the actual stock for your project. Test printing allows you to check the alignment and look of your project, and gives you the opportunity to confirm the way in which the stock will be loaded into the printer face up, face down, etc.. Manually feed the paper into the printer. It is recommended that you manually feed the paper, rather than placing a stack of paper on the printer’s tray. This will minimize the chance of a paper jam. You can send the whole job at once, but remove all paper from the printer before sending. You will then be able to put each sheet in one at a time. Adjusting the margins: Additionally, if you are still having problems getting the correct alignment after checking these tips, you can adjust the top margin of the template if the text is printing too high or too low. To do this, you would open the template and click FILE >> PAGE SETUP. Then in the margins tab, either increase or decrease the top margin according to how high or low the text is printing. For example, if the text is 1/4″ too high, then increase the top margin by 0.25″ If the text is too low, then decrease the top margin by 0.25″. When increasing the top margin, be careful not to increase it too much. It may cause the last row to shift onto the next page. If this happens, reduce the bottom margin. Another option is to use your mouse to highlight all of the text within the template. While highlighted, right click your mouse and in the pop-up menu, scroll down to Cell Alignment. From there, you can scroll over and select the box containing lines that will reflect where you’d like to move the text within the cell. There are 9 options in this area that may help you raise, lower, center or left/right align the text within the cells.

How Much Will Postage Cost?

Show

Postage is determined by primarily by weight, which may vary from item to item, depending on the number of enclosures. Postage may also be determined by unique sizes and additional special services such as hand canceling, delivery confirmation, and registered mail. Because of this, we recommend taking one completed invitation to your local post office to check the postage required. For invitations, especially those with a pocket style envelope, embellishments, charms, or ribbons, we strongly recommend having these items “hand-cancelled” at the post office. Square products will also require additional postage. For more information, you can also talk to your local postmaster. We like the Post Office’s “Customer’s Guide to Mailing” for all sorts of great information about mailing your project!

Should I use an ink jet printer or a laser printer for at-home printing?

Show

Our products are compatible with most home and home office printers currently in use, both laser and ink jet, and do product testing to ensure this compatibility. However, in some cases, due to printer manufacturers’ specifications not within our control, a product may be incompatible. Gartner Studios strongly suggests that consumers check their printer manuals for paper requirements and related instructions to ensure perfect printing. You can consult your printer’s instruction manual or contact the help desk of your your printer manufacturer to confirm compatibility with your product. Some important notes:

  • We recommend using the “manual feed” and “best quality” options for all of our printable products.
  • Our cardstock (place cards, invitations, business cards, certificates) items are produced on 80# cover cardstock.
  • Vellum items may require you to adjust your printer’s settings for best printing results.
  • Some laser printers are not compatible with foiled products. Please consult your instruction manual to ensure compatibility.
  • Many of our items are smaller than standard sized paper; you may need to adjust the PAPER SIZE setting in your printer’s properties to print your project.
  • We do not recommend or support printing to envelopes.

What if a portion of my kit is damaged?

Show

If a portion of your kit is damaged, please send us a message by visiting our “contact us” on this site and filling in the message fields Be sure to include the following information with your message: –the item # of the product you purchased –the specific pieces that are missing A member of our Customer Service Department will work with you directly.

How long will processing and shipping take for my Mara-Mi order?

Show

Online orders have both a “processing” and a “shipping” time. Online order processing time, the time it takes to fill your order, will take approximately 3-5 business days for blank orders. Personalized orders take approximately 3-5 business days. Shipping time, the time it takes for your order arrive via our shipper, is in addition to the order processing time. We offer two shipping options: UPS Ground and UPS Second Day Express delivery. Ground shipping can range from 1-5 business days for delivery via UPS Ground service or 2 business days for Second Day Express delivery. At this time, Gartner Studios does not ship outside of the United States.

Can I buy just one piece from a kit?

Show

Our kits are assembled together at the time of manufacture, and because of this, the individual pieces are not available for sale separately.

I bought a Mara-mi item at Target, but it is no longer in stores, where can I find the item?

Show

Please browse our Mara-Mi for Target® section of our website for the item you wish to purchase, if you are unable to find it or need assistance please contact us.

I am a Mara-mi Wholeseller

Show

Please contact our Mara-mi customer support person & they will assist you:

ph. 1.866.405.6810

e-mail. customersupport@mara-mi.com

orders. order@mara-mi.com

fax. 1.866.400.6008

I bought / received a Roobee item and would like to purchase more, how can I do this?

Show

Please browse our Roobee® section of our website for the item you wish to purchase, if you are unable to find it or need assistance please contact us.

What if a portion of my kit is damaged?

Show

If a portion of your kit is damaged, please send us a message by visiting our “contact us” on this site and filling in the message fields Be sure to include the following information with your message: –the item # of the product you purchased –the specific pieces that are missing A member of our Customer Service Department will work with you directly.

What is Mara-Mi's Return Policy?

Show

For orders placed through our website, we have a 60 day return policy on non-personalized products. Personalized items cannot be returned. If you would like to return your non-personalized order, please contact Customer Service at 1-888-235-0484, and we will provide you with return instructions. When calling, please a copy of the order’s packing slip available. Please note that items being returned must be unopened in their original packaging and carton. Shipping charges are not refundable.